Our pillows include a 5-year Limited Warranty. Royal Therapy mattresses and adjustable bed bases include a 10-year Limited Warranty. Coverage begins on the original date of purchase and applies only for the original warranty period.

Coverage applies only to the original purchaser of a new, unused Royal Therapy product purchased within the USA, Puerto Rico, or Canada. Proof of purchase is required. The Limited Warranty is not transferable.

The Limited Warranty covers defects in materials and workmanship that occur during normal use and within the applicable warranty period. Product-specific coverage and limitations apply. Mattress coverage includes a visible indentation greater than 3/4 of an inch that is not caused by an improper foundation, slats, box spring, or platform, and physical flaws that cause the mattress material to split or crack despite normal use and proper handling.

We will repair or replace the defective product or component. If the same product or component is unavailable, we may substitute materials or a product of equal or higher quality. Any repair or replacement applies only to the remainder of the original warranty period and does not extend or restart the warranty.

The Limited Warranty does not cover normal wear and tear; comfort or temperature preference; normal softening, reduced recovery, or discoloration of memory foam; misuse, abuse, neglect, accident, improper handling, improper care, unauthorized repair or modification; mold, burns, cuts, water damage, stains, bodily fluids, or other unsanitary conditions; commercial use; failure to follow care or owner’s-manual instructions; use outside applicable weight restrictions; or product failure caused by a foundation, power supply, or other condition inconsistent with product instructions. Coverage may be denied if proof of purchase is not provided.

Unless expressly stated in the product-specific warranty, the Limited Warranty does not reimburse shipping, transportation, pickup, removal, disassembly, packaging, installation, setup, loss of use, inconvenience, or other incidental expenses. Contact Customer Care before sending or arranging transportation for any product.

Contact Royal Therapy Customer Care with your full name, order number, product name, proof of purchase, a clear description of the issue, and photographs or video showing the claimed defect. Keep the product and all relevant labels or components until the review is complete. Do not ship or dispose of the product unless Royal Therapy provides written instructions.

No. A repaired or replacement product remains covered only for the unused portion of the original Limited Warranty period.

No. Royal Therapy does not warrant that a product is suitable for any person’s medical condition or that it will prevent or protect against bacteria, viruses, or other disease organisms.